Rovers - End of Shift - STATISTICS sheet:
| LIBRARY | 1 minute or less | Up to 5 minutes | More than 5 minutes | Referred to Staff |
| Printing (how to…) |
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| Printing (problems) |
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| Photocopying (how to…) |
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| Photocopying (problems) |
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| Borrowing/returning books |
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| Borrowing/returning other |
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| Directions (campus/library) |
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| Catalogue & Holds |
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| Finding lost & misplaced books |
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| Swiping card |
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| Other |
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| INFORMATION TECHNOLOGY | 1 minute or less | Up to 5 minutes | More than 5 minutes | Referred to Staff |
| Logins & passwords |
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| MyVU |
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| WebCT |
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| Wireless network |
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| Using search engines |
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| Other |
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| LEARNING | 1 minute or less | Up to 5 minutes | More than 5 minutes | Referred to Staff |
| Referencing |
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| Learning/ study strategies |
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| Assessment tasks |
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| Reading/ Writing/ language |
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| Other |
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| CAREERS | 1 minute or less | Up to 5 minutes | More than 5 minutes | Referred to Staff |
| Careers/Counselling |
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| Course & careers advice |
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| Job search skills |
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| OTHER | 1 minute or less | Up to 5 minutes | More than 5 minutes | Referred to Staff |
| Melbourne questions |
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| VU questions |
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| Questions regarding Rovers |
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| Other |
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